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All Emnotes products are tested for quality and sent in secure packaging to protect the contents. We are always here to help in case you have any questions or need help with your Emnotes products.

Our returns process is simple, but we ask that you contact us via email at hello@emnotes.com prior to sending your products back to the return address listed on the original shipping box.

  1. Send us a message at hello@emnotes.com requesting your return and the reason in order to help us improve our manufacturing and shipping process.
  2. We will accept the return of the original unused product in protective packaging.
  3. If the product arrived damaged or is defective, we will send you a return label via email in PDF format for you to print, tape on the original box, and send it back.
  4. Your refund will be applied as soon as the returned items arrive and should be credited back to your account as soon as possible, and generally takes around two business days.
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